FAQ 2019-02-01T20:29:13+00:00

FAQs For Company

Q:How is your brand SUM?
SUM is famous Top brand Amorphous and Nanocrystalline manufacture in China,has
-More than 13 years Amorphous manufacture experience.
-15000 square meters factory
– One stop professional and optimized solution in different applications.

Q:How is your factory production capacity?
SUM could supply 300~500Tons different cores per month, We have 2-3 product lines for ribbons.

Q: What kind of product solutions you can provide?
SUM can offer a full range of solutions to meet customers’ need.Safe ,reliable and efficient.Application solution in Photovoltaic Inverters, wind energy, UPS,wireless charging,electric vehicle (EV), electric vehicle charging Pile,smart power grids, medical equipments, intelligent controls, household appliances, drone aircrafts, traction industry , test instruments and smart meters ect..

Q: What is your terms of payment?
We accept T/T, L/C, or other Payment..

Q: How about your product lead-time?
Samples takes around 3~5 days, if we have stock products,it will be very soon.Batch quantity take from 4 days to 10 days. For some common parts guarantee the short lead times. For Customization product,it all depends.

Q:Can you help to ship the goods?
YES. We can help customers ship the goods through customer forwarder or our

Q: Which port does our company supply the goods?
Usually at Shenzhen and HK port, appointed port by
customer is acceptable.
20-30 days by sea to your nearest seaport
2-5 days by air to your nearest airport
3-5 days by express to your doorstep

FAQs For Products

Q: Do you produce the customized products?
Customization product is a big advantage of our company, every year, we design
and develop various new models, these designs are from our customer’s good
idea, and all these customized products bring good profit to customers.Also we design solutions for customers make our products perform perfectly in the applications.

Q:Do you have MOQ for your products?
No,we have no MOQ,small order also welcome. we accept trail orders of small quantity. We fully understand the risk to shift to a new supplier.

Q: Can you deliver some samples for test?
No problem. We always provide samples to our customers to check our quality, please
contact us to request for samples.

Q:How to guarantee the quality and after-sales service of your brand?
1) Strict detection during production.
2) Strict sampling inspection on products before shipment and intact product
packaging are ensured. Before shipping,we have 100% test of critical parameters, such as AL value, inductance, fixing reliability and so on.
3) Follow up and adopt customers’ feedback in a timely manner after sales.

Q:How to deal with problems concerning your product quality?
1)We will reply according to feedback from customers in 24 h.
2) We will arrange our QC staff to re-inspect all the stock products if it is
product quality problem.Double check and confirm the quality of our product line from raw material to finished products.
3) We believe our solutions can satisfy customers.